Refund Policy

Grotesq WordPress Theme Refund Policy

Thank you for choosing the Grotesq WordPress theme. We take pride in our products and are committed to providing you with a high-quality experience. Please take a moment to review our refund policy before making a purchase.

1. Refund Eligibility

1.1 Refunds are only applicable within 5 days from the date of transactions where the Grotesq WordPress theme has been purchased but not downloaded or accessed.

2. Downloaded Theme and Ownership

2.1 Once the Grotesq WordPress theme has been downloaded, the customer assumes ownership of the product, and the purchase becomes a final sale. No refunds will be issued for downloaded themes.

3. Services

3.1 Refunds are not available for any services performed by Grotesq, including but not limited to installation, customization, or any other service-related payments.

4. Requesting a Refund

4.1 To request a refund, please contact our customer support team within 5 days of your purchase date. Refund requests made after this period will not be considered.

4.2 Your refund request must include the following information:

  • Your name
  • Account email address or username
  • Transaction ID or order number.
  • Date of purchase.
  • Reason for the refund request.

4.3 Our customer support team will review your request and respond within 5 business days.

5. Refund Process

5.1 If your refund request is approved, the refund will be processed using the original payment method used for the purchase.

5.2 Please allow up to 10 business days for the refund to be credited to your account, depending on your payment provider’s processing times.

6. Contact Information

For any refund requests or questions regarding our refund policy, please contact our customer support

7. Policy Changes

7.1 Grotesq reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase of the Grotesq WordPress theme, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and trust in our products and services.

Last Updated: Sep 9 2023